Support
How can we help?
Real people, usually within a few minutes.
Talk to us
Message a real person
Have the code on your screen ready, so we can find your device straight away.
Quick fixes
Try these first
That's Google Play Protect: it warns about apps installed from outside the Play Store that it doesn't know yet. Tap “More details”, then “Install anyway”.
Open the app again (it re-checks your line), then use Settings → Reload content. If it still fails, message us with the code on your screen.
Try another channel first: if all of them buffer, restart your router and the TV box. Wired internet or 5 GHz Wi-Fi works best for HD and 4K.
Your plan's screens are all in use. Stop watching on another device, wait a few seconds, then try again.
Send us that code on WhatsApp or live chat. Once your plan is active the screen unlocks by itself; no restart needed.
Installing on another TV?
Android TV, Fire TV & Firestick, and Android phones & tablets.